Support/ Help

PNG file upload failures

Been trying to upload some PNG files, some go through straight away to tagging, some take a few times before they get that far without an error, and one will not upload at all. It keeps saying "An...

Double download at the same resolution

Why are there two different downloads for the same resolution? I also have a issue with downloading the full resolution of videos that were published after about October 10. They have a filename...

Have to keep logging back in after closing my browser

Is anyone else having to almost constantly log back in to Pixabay after closing their browser? When I am signed in to Pixabay, I never sign out and just stay logged in. Normally after closing my...

Cannot upload some videos

After you created the new upload interface I cannot upload some video files and could not find the reason why, the files are below 300Mb and the video less than 60 seconds long. Over 50% of new...

An image that I deleted has reappeared

Hello to the staff, I would like to report a new bug (new for me). I deleted this image a few days after Christmas : https://pixabay.com/photos/nativity-scene-christian-advent-6887136/ and it...

Can you pretend to be the author?

pixabay Treaty, give up copyright, give up signature, and give up compensation. .. I want to ask if there is any photo of PIX A Bay to pretend to be the author? Because Chinese laws and German law...

Statistics page - issues

Hi Pixabay-team, I just recently had a look at the statistics page and have the feeling there are some (minor) issues: - The number of collections seem to be far too high. I can't believe that an...

Cover Image on profile page

Can not change the cover image on my profile page. It gives me the option of other pictures and not my own pictures... when did this start?

API down / misconfigured?

Is the entire pixabay API down right now?I can neither get the api to return anything at all (even an error message), nor can I get the documentation page to load as it forwards to the main...

Using Pixabay music on the radio

I want to setup an online radio station dedicated to copyright free music. I understand i cannot use the music in a playlist because that's essentially using the music on a standalone basis, in a...

More and more bugs

Hello Pixabay ^^ My general counter of downloads has been stuck for some hours; 2 "Published" images I deleted 2 or 3 hours ago are still visible in Latest, although the links are dead (see...

Re: Appeal for Violation ID PX-72689

I am writing regarding Violation ID PX-72689. I do not object to the platform labeling this content as AI-generated to meet your current display standards. However, treating this as a policy...

Uploading isn't working for me?

Your upload limit You have 7 uploads remaining this week. Your upload limitYou have 7 uploads remaining this week. But I can't upload anything. The images seem to be uploaded, but the process...

How can I confirm whether my appeal for the rejected music work has been submitted successfully?

Recently, one of my uploaded music tracks was rejected, as shown in the screenshot below. I clicked "Copyright Confirmation", filled in the appeal content, and clicked "Submit". Then an error...

Ai-generated Images from 2023 getting NO AI flag

This is ironic with so many "help I got flagged AI for no reason" posts, but... I would like to flag my old AI-generated pictures as AI-content. Back in 2023, when I uploaded them, the whole issue...